Jonathan Rubinstein, President & Founder of Joe Coffee in NYC and Philadelphia joins us on the show today to talk about coffee business, Hospitality, the keys to their success in growing from 1 store in 2003 to 16 locations today, the recent investment from Danny Meyers', Union Square Hospitality Group, and the challenges and rewards that he has experienced along the way. This episode is jam packed with great stories, advice, insight, and inspiration. If you are in the coffee business (that's probably all of you) you won't want to miss this one!
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Show Notes will be available at :
www.keystotheshop.com/resources
Helpful links for Joe Coffee:
Questions, Comments? Send them to : chris@keystotheshop.com
The customer experience can make or break your cafe. There are so many seemily small things that can derail the customers enjoyment of your shop. How can we raise the bar and focus our energy on the places that really count? What are some of the main things we do that detract from an other wise great experience? Michael Butterworth , cofounder of The Coffee Compass and Director of Education at Quills Coffee in Louisville, KY talks with us about these things and more on episode 16 of Keys to the Shop!
Helpful Links:
Send your thoughts to chris@keystotheshop.com
Sometimes, in spite of doing all the right things and taking all the right steps, advancement just does not happen. Today we talk with Anne Nylander about how to navigate the tricky terrain of leaving your job in pursuit of the next step in your career. We talk about how to bring up the topic with you boss, getting counsel from the right people, making a solid plan, how to maintain relationships throughout.
Anne Nylander has been a Specialty Coffee Professional for 11 years Her experience in the industry goes from East to West Coast. She has worked as:
Store manager for Joe Coffee NYC
Founder, President, and Lead Consultant at TampTamp NYC
BGA Executive Counsel Member and SCAA Membership Coordinator
Manager at Starbucks Reserve Roastery and Tasting Room in Seattle
She has launched: WWW.ANNEFNYLANDER.COM
... which is home to her consulting business
Questions/Comments: chris@keystotheshop.com
We all want to make progress and be fulfilled in our work. For many of us though frustration in our jobs causes us to not take full advantage of our current role to help us get to where we want to be. Today we are talking about some basic (but powerful!) ways to advance and set yourself up for success in your coffee career.
Related Episodes:
Ep: 12 "A Journey Into Management and Back w/ Lauren Airola"
Ep: 05 "Baristas Speak! Interviews from Coffee Champs Knoxville"
Have questions, Comments etc? Reach out to me! chris@keystotheshop.com
Some Helpful Resources:
www.keystotheshop.com/resources
Barista Guild of Washington State FB Group
So you want to be a better leader or manager? Have we got a show for you! On this episode Eva Attia, the Director of Retail Operations for Portland Roasting Coffee, is our guest. Eva is just an amazing professional and today she shares her insights & advice gained from 20 years of coffee retail management and leadership, 16 of which was spent at Pete's Coffee and Tea where she worked her way up from Assistant Store manager all the way to Director of Retail Operations. I was quite encouraged an energized by this discussion.
Eva also gives us a list of 5 things she feels are the most important to practice if you want to be a great manager or leader.
1. Select Carefully
2. Treat People Differently
3. Have High Expectations
4. Show Courage
5. Put others before yourself
Buckle up and enjoy!
-Chris
More show Notes are available at www.keystotheshop.com/resources
You can reach out to Eva via email: Eva@portlandroasting.com
Or connect with Eva on Linkedin
John Maxwell: 21 Laws of Leadership
Book: Situational Leadership