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Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
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Keys To The Shop : Equipping Coffee Shop Leaders
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Now displaying: November, 2019
Nov 28, 2019

In just 7 years, Onyx Coffee Lab has become one of the industry's most recognizable, respected, and progressive coffee companies. Whether you know them from their championship performances on the barista, brewers, or roasting competition stage - their multiple Good Food Awards and Golden Bean coffees - or their effort in transparency and exquisite retail shops, Onyx Coffee Lab is an inspiration in presentation AND in substance to the global community of specialty coffee. 

Today we get to talk with one of the founders of this awesome company, Jon Allen, and dive into the details of how he and his wife, Andrea Allen, built, grew, and operate this business. 

I am thrilled to have been able to talk with Jon and to present this very insightful conversation to you all! 

Enjoy be sure to check the links below to learn more! 

 

In this episode you will learn about their:

  • Vision and business philosophy
  • Early and current expansion 
  • Discovery of strengths and weakness
  • Delegation and appointing of leadership
  • Development of their roasting program
  • Approaches to hospitality
  • Who they are aiming to serve as their primary audience 
  • Hiring practices
  • Marketing and branding

 

Links:

 

Interested in Keys to the Shop Consulting services? Let's talk Chris@keystotheshop.com

 

Get on the Keys to the Shop email list and get the transcripts, bonus audio, and extra resources! Click Here!

 

5% off your purchases at Prima Coffee form now until January 31st! Just use the code "HOLIDAY5" when you visit this link! www.prima-coffee.com/keys

 

Nov 28, 2019

Shop Local! Small Business Saturday! Independently Owned! These are phrases we use to get people to come in to our stores and support the local economy. That's all well and good but do we deliver the quality people expect? Or do we rely a bit too much on being local to cover up for our shortcomings? Today we chat about  this issue of using our small business status to excuse ourselves from improving and the better approach to delivering value where it counts. 

Related Episodes:

 

This Episode brought to you by: 

Painless ordering and inventory with ODEKO

odeko.com/keystotheshop

 

www.keystotheshop.com/consulting 

Nov 25, 2019

Opening a pop-shop is one of a number of great ways to get started in specialty coffee retail. It is a lower start up cost, you get to test the concept, and you get to know your community (and they, you) in the process. Today's guest, Nikki Outlaw, has just wrapped up her first year running her pop-up coffee shop, Anecho Coffee. 

In this conversation we get to hear about her journey into opening Anecho, her experiences in this first year, what she has learned about business, operations, and herself along the way. 

I hope you are encouraged by Nikki's story and the dedication she has to improving the business and providing great hospitality experiences to those Anecho serves. 

Enjoy! 

 

Links:

Related Episodes:

115: Finding Success in Mobile Coffee 

174: Saying yes to Business Opportunities

55: Personal Growth and Development w/ Jared Turby of Cat and Cloud 

 

Interested in Keys to the Shop Consulting services? Let's talk Chris@keystotheshop.com

Get on the Keys to the Shop email list and get the transcripts, bonus audio, and extra resources! Click Here!

5% off your purchases at Prima Coffee form now until January 31st! Just use the code "HOLIDAY5" when you visit this link! www.prima-coffee.com/keys

 

Want the best plant based beverage for your coffee drinks? 

www.pacificfoods.com/food-service

 

 

Nov 21, 2019

Ignore your baristas, but listen to podcasters. Ignore your staff, but listen to authors. It is too easy for us to immediately turn to outside resources and , in the process, discount and overlook the resources we have under our very noses. Today we chat about the proper mindset to have when you pursue resources and the problem of being blind to what we have. 

Related Episodes: 

Nov 19, 2019

Growing and learning from the experiences of others is what this show is all about. A lot of growth and learning happened this past weekend in Tacoma during the Coffee Fest PNW trade show where I was able to record three interviews with people I met during my seminars. 

In order of appearance we will be hearing from:

Scott Palmer who, along with his wife Alana is opening Palmer House in Grand Rapids, MI in the Spring of 2020. 

Next we talk with Kristine McRae who owns Bering Tea and Coffee in Nome Alaska.

Finally we wrap up with Stephanie Kayser, Director Operations for Dalina in Vancouver, BC, Canada. 

All three of of these interviews offer unique insights that will help and encourage you in your coffee journey and it was a joy to get to meet them and hear their stories. 

Some of the things we will learn about are:

  • Building a shop to truly serve the customer
  • Listening to your staff
  • Having empathy and the big picture in mind
  • The importance of communication and constant learning

Expect another one of these Coffee Fest interview episodes next time for Coffee fest NYC. This time with even more interviews and tons of value.

 

Links:

Dalina

Bearing Tea and Coffee

 

Recommended past episodes:

079 : Interviews from Coffee Fest Baltimore 2018

142 : Entrepreneur Interviews from Coffee Fest NYC! 2019

157 : Four from the Floor : Interviews from Coffee Fest Indianapolis 2019 

 

 

Go visit our awesome Sponsors!

 

Prima Coffee:

Now listeners get 5% off their purchase (some restrictions apply) when they use promo code "HOLIDAY5" 

www.prima-coffee.com/keys 

 

Pacific Barista Series: Plant Based Performance Beverages

www.pacificfoods.com/food-service

 

Nov 14, 2019

Managers are looked to all day long as agents of clarity. Questions are a constant and this aspect of management is core to being able to drive results in creating a great culture and a successful bar. That said, it can be frustrating since you don't always have the answers and the steady drip of questions and need for clarifying information can wear you down. Today we are going to chat about the importance of being the point of clarity and the issue around it. 

Related episodes:

More great episodes on www.keystotheshop.com/episodes 

 

Visit our sponsor Odeko to make inventory and ordering a breeze!

odeko.com/keystotheshop

 

 

Nov 11, 2019

One of the world's most compelling cafes is also run by one of the world most iconic and trusted espresso machine companies. Located in the lobby of KEXP, the La Marzocco Cafe in Seattle, WA has been operating for almost 4 years. Every 4-6 weeks the cafe is taken over by different world-renowned roasting companies who design a full experience that represents their brand to the guests visiting the shop.

La Marzocco Cafe staff and management are not only tasked with representing the coffee well in each residency, learning new workflows, and information - but they must also be able to communicate the ethos and vision of the resident roaster to the customers who come to experience what that particular roaster has has to offer. 

When you are essentially opening a new cafe every month you need systems, communication, and the right people to work in this environment of constant change.

This is what we will be discussing today with the two people who head up this mammoth effort, Program Director, Amy Hattemer and Cafe Manager, Carolyn Reddy. Between the two of them we get an inside look at how the cafe came to be and how it operates such an amazing concept so successfully.

 

In this conversation you will learn about:

  • The genesis of the La Marzocco Cafe 
  • Their hiring and training process
  • Operation of a residency
  • The values that drive the cafe
  • The importance of feedback
  • Managing change seamlessly

Links:

www.lamarzoccousa.com

La Marzocco Cafe on Instagram

LaMarzocco Blog

 

* Get the bonus audio and transcript! Get on the email list HERE! *

 

Related Episode:

089 : Andrew Daday, GM of La Marzocco USA : Leadership, Innovation, Service, Heritage  

163 : Lessons from Crush the Rush w/ Josh Littlefield 

084 : Crushing the Rush

 

 

 

 

Get amazing equipment from amazing people!

www.prima-coffee.com

 

Your cafe needs the plant-based beverage goodness of 

www.pacificfoods.com/food-service

 

 

Nov 6, 2019

Creating a new role in a coffee shop is often done when we face the prospect of losing on of our key staff members. We scramble and promise the world if they would just stay. This is missing the mark in several ways and today we will be chatting about a better approach that will actually serve the business and your staff better long term. 

 

 

Visit our sponsor!

 

Painless ordering and inventory with ODEKO!

odeko.com/keystotheshop

 

 

Nov 4, 2019

Running a successful business is all about the quality of your decisions. Whether large or small, each one plays a part in shaping the company and either strengthening or compromising it. To help give us a frame-work and foundation for making quality decisions we welcome back to the show, Dave Stachowiak.

Dave is the host and founder of Coaching for Leaders, a top-rated management podcast downloaded 10 million times. With more than 15 years of leadership at Dale Carnegie and a thriving, global leadership academy, he helps leaders discover practical wisdom, build meaningful relationships, and create movement for genuine results.

Dave is also founder of the Coaching for Leaders Academy, a year-long leadership development cohort. The Academy is an intimate group of managers, executives, and business owners who work personally with him and other participant leaders to develop their leadership excellence -- and empower each other through global relationship building.

Among other great things, you will learn about:

  • Modeling habits
  • The role vision plays
  • How to develop courage 
  • The value of moving 
  • Community and accountability 

Links:

www.coachingforleaders.com

Dave on LinkedIn

Book mentioned by Dave on Vision: Vivid Vision by Cameron Harold 

 

Related past episodes:

 059 : Founder Friday! Joshua Boyt, Metronome Coffee

135 : Staying Motivated in the Midst of Difficulty

 

 

Visit our sponsors! 

 

www.prima-coffee.com

 

 

www.pacificfoods.com/food-service

 

 

 

 

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