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Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
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Keys To The Shop : Equipping Coffee Shop Leaders
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Now displaying: January, 2020
Jan 30, 2020

It's Founder Friday! Today we get to talk with Mario Jimenez one of the owners of Banana Dang Coffee in Oceanside, California! 

Mario and his wife, Thanh-Thanh Dang started Banana Dang back in 2007 in Rincon, Puerto Rico before eventually relocating to Oceanside, California. Back on the island, they served Puerto Rican coffee and homegrown bananas in all their smoothies. Dubbed the “World’s First ALL Banana Smoothie and Specialty Coffee Bar,” Banana Dang became an institution in the Caribbean surf town. After selling the property in Rincon in 2014, they returned to California and opened the second Banana Dang shop in Oceanside in 2015.

Banana Dang is lovely and unique business in the specialty retail space with a simple mission and a lot to teach us. In today's interview we will be exploring the founding and evolution of Banana Dang in depth with Mario and learning all about the heart behind it and the insights gain from over 13 years of operation. 

You will learn about: 

  • How Mario went form band leader to shop owner
  • Why they are "Bananas about Coffee"!
  • Why coffee is like music
  • Winning with simplicity
  • Standing out as a brand
  • Staying true to your values
  • Closing a successful store to re-opening stateside 
  • Cultivating culture
  • The balance between discipline and fun
  •  Serving their community

Links:

www.bananadang.com

Instagram

 

Related episodes:

Simple, Powerful, Hospitality

Founder Friday w/ Joshua Boyt

Founder Friday w/ Luaren Crabb / Andytown Coffee Roasters

 

The BEST in commercial coffee equipment

www.prima-coffee.com/keys

 

Want the best plant based beverage for your coffee drinks? 

www.pacificfoods.com/food-service

 

 

 

 

Jan 30, 2020

It is easy for us to be consumed with work. Especially if you are passionate about it and desire to achieve great things, to move the needle in the company, and to help those you lead. Trouble is hough, we tend to blur the lines between work and home and end up burning out for lack of clear borders. Today we will talk about three tactics that will help bring balance and ultimately keep you healthy and thriving at work and at home. 

Related episodes:

Blood Sucking Bosses

Self Care 101

Asking for Help

 

Links:

wwww.keystotheshop.com/consulting

chris@keystotheshop.com

 

This Episode brought to you by ODEKO!

Painless and accurate ordering and inventory 

odeko.com/keystotheshop

 

Jan 28, 2020

Coffee and the coffee shop have an amazing history. From the Ottoman Empire to your favorite 3rd wave coffee bar, there have been many evolutions and critical pints in time that have led us to where we are today. In order to move forward well, we need to be well informed of our industry's past. To help us in this effort we are chatting with coffee historian, Prof. Jonathan Morris

Jonathan Morris is a Research Professor in History at the University of Hertfordshire, specializing in the history of coffee. His latest book Coffee: A Global History explains how coffee became popular the world over,  and why tastes in coffee differ all over the world. Jonathan was the European Editor of Coffee: A Comprehensive Guide to the Bean, the Beverage, and the Industry (2013) and directed the Cappuccino Conquests research project which traced the history of Italian-style coffee from the origins of espresso through to the global coffee shop chains of today.

In this episode we are talking with Prof. Morris about some key points in the evolution of the coffee shop that impact us today.

We will discuss:

  • The democratic intent of the cafe
  • Eras of the cafe's evolution and why they were significant
  • Alcohol’s connection to the cafe and what is concerning about it today? 
  • The social importance and role of the cafe in society
  • Coffee prices in the shop and politics
  • Differentiating ourselves to the consumer
  • Are we niching down too far? 
  • What things should we be focusing on now as we write this next chapter of cafe history 

Links:

thecoffeehistorian.com

Buy the book on Amazon

prof.jonathan.morris@gmail.com

 

Related Episodes:

Your Peers are not Your Customers

090 : Researching the Cafe w/ Dr. Jennifer Ferreira

 

Visit our sponsors!

www.prima-coffee.com/keys

5% off your purchases at Prima Coffee until January 31st! Just use the code "HOLIDAY5" when you visit this link! 

 

Want the best plant based beverage for your coffee drinks? 

www.pacificfoods.com/food-service

 

 

Jan 23, 2020

On bar, things get stressful. We are not just managing the physical space but we are also managing and navigating our emotions. It's all too easy to let our pride keep us from asking for help when we most desperate need it. In this shift break I talk about a recent experience I had that inspired the episode and we dive into vulnerability, team support, communication, and ultimately allowing ourselves and others to be humans at work. 

Related episodes:

When you're Losing it

Harnessing your Emotions at Work

Self Care 101

Dealing w/ Stress in the Cafe

 

Links:

wwww.keystotheshop.com/consulting

chris@keystotheshop.com

 

This Episode brought to you by ODEKO!

Painless and accurate ordering and inventory 

odeko.com/keystotheshop

 

 

 

Jan 21, 2020

It's tech time! Equipment breaks, that is just a fact of life. How and why it breaks depends on the way we maintain (or don't maintain) it over the corse of its life. right now there are thousands of bars working on machines that are either about to break or are well on their way because of improper care. Today we are talking with Counter Culture Coffee NYC equipment tech extraordinaire, Melissa Vaiden. The goal of our conversation? To help us avoid an untimely demise for the equipment we depend on. 

Melissa Vaiden is a service technician for Counter Culture Coffee in the NYC region. After working as a barista for years, she found a tech internship at Boxcar Coffee that sparked her love for fixing coffee equipment. She speaks on panels sharing her experience as one of the few women working in the technical field. She also is a stage manager for the Coffee Champ's Cup Tasters competition.

In this conversation e cover a LOT of information and best practices for your brewers, grinders, espresso machines and filtration. If you follow Melissa's advice here you will be sure to save yourself a world of suffering form needless maintenance issues. 

We cover:

  • Preventative maintenance for Espresso, brewer, grinders
  • Why so many businesses get behind in their machine care
  • Mindsets for getting the most from your equipment
  • Budgeting for inevitable costs in machine care
  • Filtration best practices
  • Purchasing the right machine for your business

Links:

Counter Culture Coffee

 

Related episodes:

Talking Tech w/ Tom Ritz

Terry's Top 10: How not to Kill your Espresso Machine

Supplying and Selecting Equipment w/ Steve Rhinehart

 

Got questions, comments, feedback? Want to work with KTTS Consulting? Chris@keystotheshop.com

 

Visit our sponsors!

www.prima-coffee.com/keys

5% off your purchases at Prima Coffee until January 31st! Just use the code "HOLIDAY5" when you visit this link! 

 

Want the best plant based beverage for your coffee drinks? 

www.pacificfoods.com/food-service

 

Jan 15, 2020

How do you inspire people? This was a question I was asked recently while conducting a day-long workshop for a group of cafe managers. The answer is easy to give, but hard to live. You can think of this also as policy -vs- relationship.

Today we are going to talk about our tendency to try and force inspiration, why it falls short, and what to do instead. 

Related episodes:

179 : What you MUST Know About Employee Culture w/ Stan Slap

Introducing Chaos

Self-Betrayal and the Art of Action

The Broken Chair

 

 

Reach out! 

wwww.keystotheshop.com/consulting

chris@keystotheshop.com

 

This Episode brought to you by ODEKO!

Painless and accurate ordering and inventory 

odeko.com/keystotheshop

Jan 13, 2020

Learning about consumer trends and preferences keeps us sharp and relevant. How well our shops do will have a huge impact on everyone in the value stream of coffee and in order to do our best work we need to be paying attention to what the research says as well as doing our own research locally. Thankfully the SCA has been doing intensive consumer and retail research for over a decade and what they have found may shift the way you view your customers and your business.

To discuss the data with us today we are talking with the great Peter Giuliano, Chief Research Officer of the SCA and the Director of The Coffee Science Foundation. Peter has been in specialty coffee for over 30 years. In his long and illustrious career he has occupied almost every role both in the retail shop and roastery. You might also know him as being the former Director of Coffee and Co-Owner of Counter Culture Coffee. He has been deeply involved in SCA training programs, serving as Training Committee Chair from 2005-2007 and has been a volunteer for the Coffee Corps and other CQI programs. 

Peter has always been a champion for coffee science and is truly thriving in his current role helping connect scientists, economists, sociologist, etc. with the coffee community to produce robust analytics to inform our moves into the future. 

In this conversation we will dive into some of their findings from the consumer and retail research and discuss how it applies to what we do in the shop.

I hope you enjoy!

 

You will learn about:

  • The importance of scientific research
  • What "Specialty Adopters" and "Super Specialty" are
  • How people get their taste preferences
  • How to respond to large-scale studies
  • The importance of local research 
  • What does the data show is encouraging and challenging

Find out more information here:

www.sca.coffee/research 

Peter on Twitter

Related Episodes:

Researching the Cafe w/ Dr. Jennifer Ferreira

Designing the guest Experience w/ Dr. Lisa Waxman

Joseph A. Rivera on Organic Acids & the Importance of Coffee Science

The Consumer Revolution w/ Kevin Sinnott

 

Got questions, comments, feedback? Want to work with KTTS Consulting? Chris@keystotheshop.com

 

Visit our sponsors!

www.prima-coffee.com/keys

5% off your purchases at Prima Coffee until January 31st! Just use the code "HOLIDAY5" when you visit this link! 

 

 

Want the best plant based beverage for your coffee drinks? 

www.pacificfoods.com/food-service

 

Jan 9, 2020

It's easy to create an environment in the coffee shop where staff feel they are bound by tight rules and restrictions. In this environment we don't get to see much creative hospitality in the form of solving problems for customers. Today we are chatting about the need to empower your staff to make calls on the bar that reinforce the the values and spirit of the organization. 

 

Related Episodes:

Fear or Inspiration

6 Truths about Power

The Power of "Good Authority" 

 

Reach out! 

wwww.keystotheshop.com/consulting

chris@keystotheshop.com

 

This Episode brought to you by ODEKO!

Painless and accurate ordering and inventory 

odeko.com/keystotheshop

Jan 6, 2020

Getting your local coffee community to come together can be a powerful way to build networks, friendships, and careers. This is what today’s guests have made their mission.

Javier Alvarez and Joseph W. Gonzalez are long time professional baristas who founded Espresso State of Mind in 2017 to give their fellow baristas a platform to showcase talents, meet one another, and excel in their careers. Besides consulting, content creation, and catering, their main focus is on hosting latte art throw downs.

In our discussion today we are going to get an inside look into Espresso State of Mind and walk away motivated by the lessons they have learned, the advice they give for starting something in your own community, and the passion and drive they express for just going out and making your dreams a reality. 

Enjoy! 

Links:

www.espressostateofmind.com

Instagram

 

Related episodes:

How to host a Throwdown w/ Justin Shepard 

Founder Friday w/ Jason Card

Mastering Latte Art: Interviews w/ the Best 

 

Interested in Keys to the Shop Consulting services? Let's talk Chris@keystotheshop.com

Get on the Keys to the Shop email list and get the transcripts, bonus audio, and extra resources! Click Here!

 

www.prima-coffee.com/keys

5% off your purchases at Prima Coffee form now until January 31st! Just use the code "HOLIDAY5" when you visit this link! 

 

 

Want the best plant based beverage for your coffee drinks? 

www.pacificfoods.com/food-service

 

 

 

 

 

 

Jan 2, 2020

The hardest part about building a team is building trust. It does not happen overnight and requires patience, but more than that, it requires consistency in small and big ways. Today we are going to talk about how you can cultivate trust in your staff by building your "Trust-credit". 

In the New Year there will be many goals you set for yourself and your business. It is my hope that the message in this episode will help you see those goals come to pass. 

Happy New Year!

 

Reach out! 

wwww.keystotheshop.com/consulting

chris@keystotheshop.com

 

This Episode brought to you by ODEKO!

Painless and accurate ordering and inventory 

odeko.com/keystotheshop

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