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Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
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Keys To The Shop : Equipping Coffee Shop Leaders
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Now displaying: July, 2020
Jul 31, 2020

When is comes to community and serving the neighborhood well through the cafe, you'd be hard pressed to find a better example than Franny Lou's Porch, in Philadelphia, PA. 

Blew Kind began her entrepreneurial journey in 2010 with Leotah's Place in North Philly then, moving across the street and renaming it, she established Franny Lou's Porch. All along the way Blew's goals have been to create an inclusive, loving and distinctly human coffee shop experience. With an emphasis on activism, health, and the history, art, and culture of the black community, Franny Lou's Porch has been a dynamic for peace and change. 

In today's Founder Friday interview we are going to explore the genesis of Blew's coffee career and also that of her shop and the challenges, lessons, and experiences that she has had seeing this vision into fruition. 

This was a fantastic conversation and I hope it inspires you. 

We discuss:

  • Faith in your vision
  • Setting up a board for accountability
  • Serving community and co-creating the culture
  • Starting again after moving locations
  • Overcoming financial burdens
  • Experiences of being taken advantage of
  • Strength of vision but reliance on community
  • The maternal, non-heirachical business model 
  • Discussing black owned business, wealth generation 
  • What can coffee do to be more accessible and equitable? 
  • Creating a place of humans and love

Links:

www.frannylousporch.org 

https://www.gofundme.com/f/franny-lous-porch-covid-relief

On Instagram

 

Related episodes:

230 : Making room for Community in your Shop

139 : Founder Friday w/ Kusanya Cafe co-founder, Phil Sipka

183 : Exploring Diversity w/ Phyllis Johnson

116 : Understanding Gentrification w/ Dr. Stacey Sutton

 

The BEST in commercial coffee equipment!

www.prima-coffee.com/keys

 

Want the best plant based beverage for your coffee drinks?

www.pacificfoods.com/food-service

 

Jul 30, 2020

You've heard of FOMO, but what about the insidious FOLO? This is the Fear of Limited Options and is a big mental hurdle that most coffee bars have to leap over. If you want to run a healthy business and not have your menu built on a very shaky foundation then today's episode is for you. 

We are going to discuss what is behind FOLO, why you don't need to fall into or follow it, and what to do instead. 

Recommended episodes:

Visit our awesome sponsors!

Elevated batch brew and so much more!

Ground Control Cyclops Brewer

 

Solid, cafe quality espresso for an accessible price:

www.flairespresso.com

 

 

Jul 28, 2020

This is going to be a deep dive into some foundational ideas related to your shop and the way it exists in your community. I wasn't planning this episode but I really felt a gut-level urgency about the message.

Thing is, if we want to build something that lasts and is resilient in the face of our resent and future challenges then prioritizing community what we should be doing. Do we we leave room for, or even really consider, the community when we set out to start and run our stores? What are the ramifications of not doing this and what are the benefits of focusing on it?

Today I am sharing some deeper thoughts that tap into the roots of the what and why of our profession and I hope you listen with an open heart. 

Some things we will cover: 

  • Your experience-vs-the customer experience
  • Co-creation and knowing your neighbors
  • Connecting with and leaving room for community
  • The relationship between the shop and the customer
  • Stifling growth and giving up control
  • The coffee bar as a platform for others
  • Gentrification and cognitive dissonance 
  • The future of coffee bars and resiliency 

 

Conversational nature of your business

139 : Founder Friday w/ Kusanya Cafe co-founder, Phil Sipka

227 : Connecting with Hearts and Minds

181 : Organizational Self-Knowledge

 

The BEST in commercial coffee equipment

www.prima-coffee.com/keys

 

Want the best plant based beverage for your coffee drinks?

www.pacificfoods.com/food-service

Jul 23, 2020

There is an abundance of stress to go around right now. I'd say it is likely the most tense and uncertain time I have seen in coffee in my 20 years of working in retail. Stress leads to more stress and as someone who is prone to stress/panic attacks etc I feel this reality all too well. 

The question is, since it does not seem to be letting up, what do we do with it? 

Today I wanted to briefly chat about not stressing about stress and  turning the tables on it to use it to our advantage. Please follow the links below for more helpful resources and to listen to the great talk by Kelly McGonigal that was the inspiration for this Shift Break. 

I love you all. You can do it. 

 

Links:

TED Talk: How to make Stress your Friend by Kelly McGonigal

 

Related Episodes: 

095 : Dealing with Stress in the Cafe w/ Wellness Counselor, Joe Sanok

111 : Self Care 101: Taking care of yourself while taking care of others

 

Visit our awesome sponsors!

Elevated batch brew and so much more!

Ground Control Cyclops Brewer

 

Solid, cafe quality espresso for an accessible price:

www.flairespresso.com

 

 

 

 

Jul 20, 2020

Entering into a new role, or even just taking over a new cafe or team, is a daunting challenge. Many burn out and the experience leaves a bitter taste in their mouth and a lot of destruction in their wake. In the midst of the reshuffling during COVID there are a lot of opportunities to establish a new way of approaching management in the shop and in this episode I am going to be giving what I think may be some the most important practices to put in place to thrive as a new manager or to make your management new. 

As I recorded this I got the feeling that it may be one the most essential episode in the KTTS library on the subject.

Please listen deeply and share widely. 

I can honestly say that if you practice these things consistently you will have a very strong foundation for the rest of your career.

We will dig into and expound on:

  1. Pacing yourself
  2. Gaining clarity 
  3. Meaningful change + Small wins
  4. Trust based relationships and leadership
  5. Communication standards
  6. One-on-Ones
  7. Scheduling your week 

 

Related and recommended episodes:

226 : The Art of being Indispensable at Work w/Bruce Tulgan

224 : Essentialism: Focusing on what truly Matters w/ Greg McKeown

028 : Why it’s Ok to be the Boss w/ Bruce Tulgan

The One-on-One : How one meeting can dramatically impact your coffee shop's culture and morale.

 

Visit our awesome sponsors!

 

The BEST in commercial coffee equipment

www.prima-coffee.com/keys

 

Want the best plant based beverage for your coffee drinks?

www.pacificfoods.com/food-service

Jul 16, 2020

Not everything we do is fun. Actually, there are a lot of dirty, time-consuming, repetitive tasks that we have to do everyday on order for the cafe to function. Even though these tasks seem rather dull, we can transform them into something of great worth and in the process push ourselves and our businesses forward.

Today we are going to talk about how becoming a work alchemist will help you to turn the every thing you do into gold!

 

Related Episodes:

098 : Loving the Closing Shift : Problems, solutions, and philosophy on work

121 : Working from Your Strengths w/ Strengths Finder Guru, Lisa Cummings

 

 

Visit our awesome sponsors!

Elevated batch brew and so much more!

Ground Control Cyclops Brewer

 

Solid, cafe quality espresso for an accessible price:

www.flairespresso.com

 

 

 

Jul 14, 2020

Leadership is a HUGE topic and it is easy to get overwhelmed with the never-ending opinions and techniques that are available these days. It is cruel in a way because in a time where we need good leadership the most we want to find good resources but the choice of what voice to listen to is often paralyzing. Enter todays guest, Alain Hunkins.

Alain Hunkins is a sought-after leadership speaker, consultant, trainer, and coach. His recent book, Cracking the Leadership Code: Three Secrets to Building Strong Leaders launched as the #1 Bestselling New Release in Business Communication on Amazon.  

Over his twenty-year career, Alain has led over 2,000 groups in 25 countries. Clients include Wal-Mart, Pfizer, Citigroup, General Electric, State Farm Insurance, IBM, General Motors, and Microsoft. 

Alain has designed and facilitated seminars on numerous leadership topics, including teambuilding, conflict management, communication, peak performance, innovation, engagement, and change. Alain also serves on the faculty of Duke Corporate Education and has published over 400 articles on leadership. 

In today's conversation Alain is going to give us some key insights from his bestselling book on how we can elevate our leadership and the leadership of our managers by creating better connection, communication, and collaboration with our teams and customers plus the habits necessary to make these best practices truly stick

You will learn about:

  • What are the common traits and habits of the best leaders?
  • How to spot institutional blind spots
  • Self-awareness as the first step
  • The role of feedback to advance your leadership
  • Empathy
  • Focusing on people over numbers
  • Habits to make best-practices stick
  • Much more!

Links:

www.crackingtheleadershipcode.com

www.alainhunkins.com 

 

Related Episodes:

212: Refining your Leadership and Systems in a Crisis

179 : What you MUST Know About Employee Culture w/ Stan Slap

181 : Organizational Self-Knowledge

109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it

224 : Essentialism: Focusing on what truly Matters w/ Greg McKeown

 

Visit our awesome sponsors!

 

The BEST in commercial coffee equipment

www.prima-coffee.com/keys

 

Want the best plant based beverage for your coffee drinks?

www.pacificfoods.com/food-service

Jul 9, 2020

We assume that if nobody is complaining and life seems to be going along smoothly that all is well. We enact the popular mantra of "Well, no news is good news!"

In reality though, "no news" is bad news. Why do we think this way? 

Today we will be discussing why no news is bad news and what kind of mindset and actions we need o be cultivating in order to be in the know and certain about the true state of our coffee shops. 

Related Episodes:

227 : Connecting with Hearts and Minds

Building a Culture of Feedback

Fear and Trust

Fear or Inspiration

 

Visit our awesome sponsors!

Elevated batch brew and so much more!

Ground Control Cyclops Brewer

 

Solid, cafe quality espresso for an accessible price:

www.flairespresso.com

 

 

 

 

Jul 7, 2020

More than communication, we need connection! As we move forward through the current retail landscape the currency of connection with our guests and also our staff becomes more valuable. A focus on connection and conversational communication is what will separate the sustainable businesses from the unsustainable. Today we will be diving into the need for reaching the hearts and minds of our customers and staff and some practical tips that will help pull out out of the theoretical, utilitarian, numbers focused reality we are used to, and into the relational reality of what people experience in our stores and what drive resiliency and long-term healthy growth.

We will learn about:

  • Communication vs. Connection
  • Numbers and false positives
  • Developing guest experience intuition
  • Being curious about the whole story
  • Self auditing and Gemba Kaizen
  • Training your team to connect
  • You staff as your customer

 

Related Episodes:

009 : How to Approach Data and Metrics w/ Simon Ouderkirk

Building an Accessible Coffee Menu w/ Joe Marrocco

201 : Igniting your Curiosity w/ Cody Gough

The Broken Chair

030 : Casey Underkofler : Matching Your Service to Your Quality 

035 : The Consumer Revolution w/ Kevin Sinnott

 

The BEST in commercial coffee equipment

www.prima-coffee.com/keys

 

Want the best plant based beverage for your coffee drinks? 

www.pacificfoods.com/food-service

 

 

 

Jul 2, 2020

Nobody likes to feel bad. In fact in management we are somewhat obsessed with avoiding negative emotions, confrontation, and challenging our staff out of a sense of self preservation or keeping the peace. We believe that if things feel good in the short term then things will go well long term. That is not necessarily the case.

Today we are going to be discussing the approach of long-game management and why utilizing this way of leading will create long term stability, mutual respect, and ultimately a resilient coffee shop. 

Related episodes:

125 : Confidence in Conflict w/ Kwame Christian : A framework for Compassionate Curiosity

104 : How to Deliver Difficult Feedback w/ Tom Henschel

052 : Solving Coworker Conflict w/ Tom Henschel

074 : The Life Changing Power of Good Authority w/ Jonathan Raymond

028 : Why it’s Ok to be the Boss w/ Bruce Tulgan

 

 

Elevate your to-go coffee!

Ground Control Cyclops Brewer

 

Amazing grinders making great coffee easy to achieve!

BARATZA GRINDERS

 

 

 

 

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