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Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
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Keys To The Shop : Equipping Coffee Shop Leaders
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Now displaying: Page 1
Feb 15, 2022

Good intentions are nice and all, but how do you make sure that you can actually deliver on your ideals for quality, service, and beyond? The answer is systems. Unfortunately many shops are organizationally flying by the seat of their pants and delivering an inconsistent and frustrating experience. A well developed set of processes, lists, and procedures will give consistency to the standards we strive to offer our baristas and guests as well as aid us in developing a culture where people feel confident and cared for. 

But how do we create, establish, and refine systems and processes so they serve our shops and people well? That is exactly what we are going to cover today in a pretty thorough examination of the steps needed to make and launch systems in your cafe. 

We cover: 

  • Beginning mindsets and assumptions
  • Leaders role
  • Observation and feedback
  • Rules for prioritization 
  • Writing for detail and for realism
  • Training, coaching, and refinement
  • Advice for both the new and existing shop

Related episodes you must listen too!

329 : How to Teach Company Values to Your Staff

123 : The 10 Essentials of a Barista Manual

080 : Changing things in the Cafe : A workflow for Refinement

057 : SOP’s FTW! Success through Standard Operating Procedures

007 : The 4 Keys to an Effective Checklist 

Feedback Culture : Making feedback a part of what you do not just something you sometimes do

The Impact of Absence

 

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www.prima-coffee.com/keys

www.pacficfoodservice.com

www.coffeefest.com

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