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Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
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Keys To The Shop : Equipping Coffee Shop Leaders
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Apr 12, 2022

It is the 5 year anniversary of episode #19 titled "10 Reasons to Love the Customer"!

Coffee professionals tend to pit themselves against the customer as and us vs them battle. The original episode in 2017 was inspired by a magazine article about what baristas hate about customers. This mentality does not good for anyone and because we easily fall into thinking negatively about the customer, I thought it was time we refocus and exercise thankfulness and positivity. 

All of these reasons are general enough to be true of almost any car or coffee shop. Truth be told, beyond the general reasons, there are a ton more specific ones that are unique to your own community. 

It is my hope that you take this episode and contextualize it, and put in place as a regular thankfulness practice for yourself and your team.

Related Episodes:

Ignoring the Customer

Spiders! What they can Teach us About Hospitality

045 : Simple, Powerful Hospitality w/ Philip Turner

016: Raising the Bar on your Customer Experience w/ Michael Butterworth 

277: Encore Episode: How to respond to Negative Feedback

 

Visit our amazing Sponsors!

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www.pacficfoodservice.com

www.coffeefest.com

 

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