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Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
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Keys To The Shop : Equipping Coffee Shop Leaders
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Oct 31, 2022

Some interviews we have on the show touch on so many deep, important, and impactful subjects that it is hard to stop the conversation. This was one of those. I wanted to talk about our guests' career and then see where it led us and indeed we ended up discussing an assortment of issues that are sure to inspire and spark curiosity in you as you listen. Today we sit down with the great mat North!

A seasoned veteran with over two decades experience, Mat’s career has taken in the full gamut of
the of the industry. Stints with both national and local chains as well as time in the consumables and
engineering side of the business have given him a well rounded view of the coffee world.
In 2013 Mat opened Full Court Press, a small specialist multi roaster coffee shop and now Nano-
roastery in the heart of Bristol. His knowledge, passion and attention to detail ensured FCP quickly
became a forerunner in the city’s scene.
It is FCP’s excellent customer service, coupled with the team’s ability to articulate their extensive
knowledge in an approachable way that has ensured Full Court Press not only serve exceptional
coffee, but have sparked an interest in specialty coffee among their customers.
Having sold FCP in 2021 he’s moved into the green side of the industry as part of the European office
for Raw Material, a not for profit social enterprise working in all aspects of the supply stream.
He is also the author of the acclaimed book, Coffee - A Modern Field Guide, and recently served as
National Coordinator for the UK chapter of the Speciality Coffee Association.

As we chat I hope you take notes and continue to pursue the subjects discussed. From Mat's career evolution and lessons learned through business ownership - to his take on how the industry has evolved and what is key for us to prioritize in the future, this conversation is loaded with value and insights from start to end. 

We discuss:

  • Learning through early retail experiences
  • Discovering what coffee could be
  • Abandoning a phd in physics to pursue coffee
  • physics and engineering training helping with coffee
  • How to be inspired by unknowns and learn
  • Starting his shop Full Court Press
  • Curating a multi roaster program
  • Feedback loos in QC
  • Water in coffee
  • Writing a coffee book
  • Quantifying the art of coffee
  • Marketing vs true innovation
  • How consumers are leading the way in quality coffee
  • Evolution of specialty retail
  • The priority of price equity and leaving efficacy based models

Links:

www.matnorth.com

Instagram @mat_north

Related episodes:

 

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