Creating and maintaining an elevated standard of hospitality is no easy task. It not only requires strategies and systems, but it requires that those providing the hospitality also experience it themselves. That people-first focus on employee satisfaction and sustainability matched with a high standard of training and a structure of operations to support and nurture the culture is exactly what today's guests have created in their cafe.
Today we get to talk with the owners of Fount Coffee and Kitchen in Morrisville, NC!
Fount Coffee + Kitchen is owned by two husband and wife teams in Morrisville, North Carolina: Shawn and Kristen Preissner and George and Katie Kilgore. They are two local families that came together with a shared vision and passion for great coffee, food, and hospitality. They initially met in 2015, became great friends, put together a business plan, and opened the doors of Fount in December of 2018. Recognizing the need that existed in the Morrisville/Research Triangle Park community for both specialty coffee and a community gathering space, they sought to meet this need with premium menu offerings, elevated guest experience, and intentional workplace culture on the forefront of their mission.
We discuss:
- The Founding Story of Fount
- Integration of corporate strategies that benefit small biz
- Why feedback from team members is crucial for continuous improvement.
- Fount Coffee's mission: to serve intentionally, excellently, and joyfully.
- Why the owners hold each other accountable to maintain discipline in operations.
- Prioritizing team morale and sustainability in the workplace.
- Celebrating team members' contributions.
- Why you should focus on financial health to allow for team investments.
- Efficient scheduling as a key to staff satisfaction.
- Barista work is more demanding than perceived.
- Why future growth must align with your values.
Links:
Related episodes:
- 391 : Founder Friday! w/ Megan Wilson of Spuds Coffee in Ft. Lauderdale, Florida
- 343 : Founder Friday! “Curated Edition” | Hospitality + Meeting People Where They Are
- 194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017
- 446: Building a People-First Coffee Tech Culture w/ Jason “Double J” Johnson, Black Rabbit Service Co.
- 472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority
ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar....
-
LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?
-
The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!
Click below to fill out your application now!
KEY HOLDER COACHING APPLICATION
INTERESTED IN 1:1 CONSULTING AND COACHING?
If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email
of book a free call now:
https://calendly.com/chrisdeferio/30min
Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!
The world loves plant based beverages and baristas love the Barista Series!