Sometimes it is hard to reconcile our desire for authenticity with the performance and responsibilities that we take on while working in the cafe.
In fact, for many baristas, their distaste and inability to embrace anything that seems prescribed leaves them incapable of delivering meaningful service and, consequently, incapable of advancing in their work.
Today on Shift Break we will be talking about your role as a barista and how it is your job to take ownership of the duties of your job, which will in turn create the authenticity you seek.
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