One of the most common complaints I hear from owners and managers is related to staff not following policies of the shop. In many cases it is not just a simple mistake but a habitual ignoring of directives. Obviously this kind of thing spreads to other staff and you wind up with a situation where now the culture is combative and try as you might to give chances and show understanding, nothing seems to change.
Today on Shift Break we will be talking about this very common, and very unnecessary problem, and why backing up your policies is a must if you want to have consistency and a healthy culture in shop.
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