Nobody is perfect. No coffee business is perfect. Therefore there will inevitably be complaints that staff have about the business. This could be anything from the schedule and state of the bar, to the performance of co-workers and even your own performance as a boss. Even the best companies deal with complaints. The trick is how to do so well.
In today's Shift break we will discuss a few ideas for how you can handle staff complaints with a clear head in order to create a better culture, system, and coffee shop.
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