On some level we all can justify ignoring customers in our coffee shop. Seems pretty crazy right? I mean, why would we do that knowing how important it is to give a great experience to the one keeping the lights on?And yet it happens all the time. What starts out as a one time act of giving into convenience, turns into a full blown culture.
On today's Shift Break we will be talking about an experience I had recently that illustrates this and thinking through why it happens, why it hurts us, and what to do about it.
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