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Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
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Keys To The Shop : Equipping Coffee Shop Leaders
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Jun 13, 2017

In coffee service we pour over the details of the coffee's quality in great detail. Often though we can over look the details that make up a complete coffee experience. The way customers experience our coffee, in no small part depends on how we have looked after the fine points of service in how we present the ourselves, space, and the coffee itself. Today we talk with Casey Underkofler, Assistant General Manager at The Bachelor Farmer Cafe in Minneapolis, MN to get some practical and actionable tips on how we can match our service to our quality. 

Enjoy!

Links for this Episode:

 

The Bachelor Farmer Cafe

Barista Magazine Article: All the Little Things

(Search the April/May Issue)

"Mindset" -Dr. Carol Dweck

 

 

Related Episodes:

KTTS 007 : 4 Keys to an Effective Checklist 

KTTS 016 : Raising the Bar on Your Customer Service / Michael Butterworth

 

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