We have to get the shop closed! Fast! Question is, at what cost? For most of us we engage in pre-close with an aggression that lies our stated commitment to hospitality. Customers are frequently put off by how we go about re-closing and we a frequently behind the eight ball with unrealistic expectation fueling our aggressive attitudes towards it.
Pre-closing is crucial part of the day's work that can be done in a way that benefits the cafe the staff, and still allows for customers to enjoy their experience in the cafe when it is open.
Today will be talking about pre-closing and principles related to doing it well.
Related Episodes:
098 : Loving the Closing Shift : Problems, solutions, and philosophy on work
243 : Encore Episode! “The Sleepwalking Barista (Owner)”
259 : Solving Toxic Customer Service Culture
Blog: Spiders and Customer Service
019 : 10 Reasons to Love the Customer w/ Chris Deferio
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