Everyone in the shop is on high alert! Updates and changes to rules and regulations are happening almost daily and we are, as staff, very tuned into to the landscape of how things should be done in the shop. What about the customers though? Should we expect them to be just as vigilant and aware? How do we empathetically enforce the new normal with our patrons? Today we will be talking about the COVID communication bubble and how we can get out of it when our customers come back in.
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