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Keys To The Shop : Equipping Coffee Retail Professionals

Keys to the Shop is a podcast produced by Keys to the Shop Consulting providing coffee shop owners and professionals, with insights, inspiration, and the tools they need to grow and advance their coffee business or coffee career. Together we learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, barista work, management, leadership, personal development, and anything else that will help you achieve success in the coffee shop!
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Keys To The Shop : Equipping Coffee Retail Professionals
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Dec 16, 2021

We love to train our baristas to up-sell as a way to increase our over all ticket amounts. The way we do this tends to be focused more on getting money in the short term for our benefit than helping customers get things they will like which will benefit everyone in the long term. 

Today on shift break we will be talking about how to approach up-selling and the art of using it as toll to serve the needs of the customer rather than making it a rooting and disconnected process. 

Related episodes:

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